M-Power Counselling & Consultancy is committed to protecting your personal information and this privacy policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

M-Power Counselling & Consultancy is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed, and managed.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.aoic.gov.au

YOUR CONSENT

By using this website,  you agree with the terms of this Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.

INFORMATION WE COLLECT

We collect your Personal Information for the primary purpose of providing you with the best possible healthcare services.

The personal information we collect, and hold may include:

• Your name, address, date of birth, contact details
• Payment and billing details

• Your medical, social, educational, employment and family history
• Private health fund or worker’s compensation details
• IP address, email address, online enquiries, social media handles and comments

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

DISCLOSURE OF SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, membership of a political association, religious, political or philosophical beliefs, membership of a trade union or other professional body, criminal record, health information, disability, or gender / sexual orientation.

M-Power Counselling & Consultancy will not sell or share your personal information with any third parties. Where reasonable and practicable to do so, we will collect your Personal Information only from you. Sensitive information collected will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is related to the primary purpose

We may disclose certain information, to another person, authority or government body, which may include your Personal Data if :

• Required by Australian Law
• Required by a court order, court case, subpoena, warrant, for legal proceedings or in response to a request from a law enforcement agency
• There is any suspicion or risk of child abuse or neglect
• There is an imminent risk for serious harm to yourself, third party or the general public
• There is a change of in our business such as a sale, your Personal Data, could be transferred to a third party under a confidentiality agreement.

STORAGE AND SECURITY

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. Personal Information stored in our client files will be kept by us for a minimum of 7 years.

ACCESS TO YOUR INFORMATION

You may access your Personal Information to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

WEBSITES AND COOKIES

The M-Power Counselling & Consultancy website may contain links to other websites. M-Power Counselling & Consultancy is not responsible for the privacy policy or practices of third-party websites. It is important for you to understand the risks associated with use of the internet and we encourage you to take all appropriate measures to protect your personal  information.

We may use cookies and Google Analytics to track and analyse website usage to help us provide you with a better website experience. When you access our website, the following information may be collected :

• IP address
• Type of browser
• Date and time of your visit

• Your  location
• Domain
• Pages accessed

Cookies and Google Analytics do not access Personal Data, or any information stored on your computer.

POLICY UPDATES

This Policy may be subject to change to ensure it remains current and relevant.  

FURTHER INFORMATION

If you have any queries or concerns about our Privacy Policy, please contact us via email on miriam@mpowercc.com.au

REFERENCES

• Office of the Australian Information Commissioner aoic.gov.au
• Privacy Act 1988 (National) – includes Australian Privacy Principles
• Privacy Act 1988 Cwth